Phone: 0808 2344896
tech.support@prioritydispatch.co.uk
mike.pearson@prioritydispatch.co.uk

With the introduction of the UK office you now have dedicated support staff in Salt Lake City and us here in the UK we can offer a 24/7 support of all our products. When you call the telephone numbers during office hours Mon - Fri 9:00am - 4:00pm your call will come through to the Bristol office and be dealt with accordingly. Outside of these hours your call will go straight through to our team of dedicated support staff in Salt Lake City where they will normally be able to deal with your request.

In the UK office we are here not just to help you trouble shoot, but to plan for upgrades and changes. Please let us know if you have any changes planned to your systems that may affect ProQA & AQUA and we can arrange to give you any assistance you require. NEMA allows for limited site visits for installs, technical advice and training. So if we have not contacted your service yet please call us to arrange some Technical Training in ProQA & AQUA and related products either on your site or take full advantage of our Training/Test Lab area. Also call us to arrange a visit to give you Technical advice and support if required.

We have a test lab in the Bristol office that we use for testing and training. It currently has 3 of the main UK CAD systems installed Intergraph, MIS C3 and Asset Co and we hope to get more installed in the future so we can work closer with the CAD vendors to make sure you get a better all round service. The test lab can also be used for training and testing new implementation so please talk to us if you think it would be useful for you to come along and do some testing of your own prior to going live or making a big upgrade. It is an environment where we can make sure things work before it is tried for real on your site. The aim is to make system changes and upgrade much more smother because by the time they get to your site the issues will already be sorted out. Another part of the rigorous system testing already done. Contact us for more information on the Test Lab.

We also want to setup one main point of contact for each service so all dongle requests and request for training etc can go through one point to help sort out any confusion. All dongles will also be sent out to the one contact to distribute to the required areas within their service. This will also help for us to keep in regular contact with you to see what we can do to help you and to keep you informed of any new releases and changes so you can plan ahead.